Privacy Policy

Jyotirmay Bahuuddeshiya Samajik Sanstha ("we", "us", "our", or the "Society") operates the website jyotirmay.org (the "Site") to support our charitable mission of uplifting socially and economically marginalized communities through education, healthcare, and community-driven action. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, make a donation, register as a volunteer or member, create an account, or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

1.1 Information You Provide to Us

• Contact details: name, email address, phone number, and postal address (e.g., via our Contact form or when reaching out to us directly).
• Donation information: name, email, phone number, billing address, and payment details when you make a donation. Card, UPI, and other payment credentials are collected and processed by our third-party payment processor and are not stored on our servers.
• Volunteer / membership information: name, contact details, skills, availability, and any other information you submit through our Volunteer or Membership forms.
• Account information: if you register for a login on the Site, we collect your username, email address, and password (stored in encrypted/hashed form).
• Correspondence: any information you provide when you email us, message us on WhatsApp, or contact us through social media.
• Photographs and stories: images or stories submitted or shared with us relating to our programs, beneficiaries, volunteers, or events, which may be published on the Site or our social media channels.

1.2 Information Collected Automatically

• Usage data such as your IP address, browser type, device information, pages visited, and time spent on the Site.
• Cookies and similar tracking technologies used to operate the Site and understand how visitors use it (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Process and acknowledge donations, and issue donation receipts.
• Respond to inquiries and communicate with volunteers, members, donors, and partners.
• Register and manage volunteer, membership, and login accounts.
• Organize and communicate about events, campaigns, and programs.
• Improve and maintain the Site, including troubleshooting and analytics.
• Share updates, newsletters, or impact stories, where you have consented to receive them.
• Comply with applicable legal, tax, and regulatory obligations.
• Protect the rights, property, and safety of the Society, our beneficiaries, volunteers, and the public.

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

• Payment processors and banks, solely to process donations and payments.
• Service providers who assist us with hosting, IT support, email communication, and analytics, under obligations to protect your data.
• Government or regulatory authorities, where required by law, for tax exemption compliance, or to respond to valid legal requests.
• Professional advisors (auditors, legal counsel) as needed for the Society's operations.

We may publish beneficiary or event photographs and impact stories on the Site and our social media (Facebook, Instagram, WhatsApp) as part of our transparency and outreach efforts. We take care to protect the dignity and privacy of the individuals and communities we serve.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to remember your preferences, keep you logged in, and understand how the Site is used. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to maintain donation and financial records as required by applicable law, and to maintain volunteer and membership records. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and record-keeping obligations (e.g., donation records).
• Withdraw consent to marketing communications at any time by contacting us or using the unsubscribe option in our emails.

To exercise these rights, please contact us at help@jyotirmay.org.

8. Children's Privacy

Our programs support children in the communities we serve, but the Site itself is not directed at, and does not knowingly collect personal information directly from, children under 18 without the consent of a parent, guardian, or authorized representative (such as a school or partner organization). If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.

9. Third-Party Links

The Site may contain links to third-party websites and services, including our social media pages, WhatsApp, and payment gateways. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies.

10. International Visitors

The Site is operated from India, and information we collect is processed and stored in India. If you access the Site from outside India, you understand that your information may be transferred to and processed in India, where data protection laws may differ from those of your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: